Telecom Signaling Industry News

TMCNet:  Successful Focus Groups Lead JobLogic To Develop New Service Management Software

[August 19, 2014]

Successful Focus Groups Lead JobLogic To Develop New Service Management Software

(PR Web Via Acquire Media NewsEdge) Birmingham, UK (PRWEB UK) 19 August 2014 Following on from the success of their first software focus group, JobLogic now plan to host several more over the next six months. Customers from across England were in attendance, eager to offer their input into the next generation of service management software. After careful thought and analysis of the session's outcomes, JobLogic have decided to move forward with a process of consultation to create their new system.

Attendees were from a wide variety of service management companies in different industries that all choose JobLogic to manage both their reactive and maintenance based tasks. The focus group was held on the 31st July and attended by Fatboys (catering, Stratford-upon-Avon), HFL (facilities management, Manchester), Airco (HVAC, Hull), Northwick (fitness equipment, Pershore), Penny Lane Builders (facilities management, Liverpool) and 27 Food Service (catering, Redditch).

Planned in consultation with David Evans, a team and leadership coach at Konan Solutions Ltd, the morning session began with a short speech by directors Yacoob Moolah and James Whatmore, before moving onto activities designed to map the service management process from first contact to completion of a job. Delegates worked together collaboratively to identify a logical process despite the differences between companies and the way they went about their work.

During lunch, each service company was able to network; gaining interesting insights into the way others used their management software. They all continued to learn from each other, including ways to improve their job management process.

The afternoon session continued in the same vein as lunch, with JobLogic offering advice on getting the most out of the current version of their software. The agenda ranged from getting the best out of planned preventative maintenance to workforce management techniques such as making use of JobLogic Mobile to keep track of engineers in the field.

"The entire day went really well and was beneficial to customers as they could get ideas to improve their job management process based on feedback from other companies and Glen, our training and implementation consultant" said marketing executive Theodore Bigby.

As a result of the positive feedback they received following the event, JobLogic have decided to host more meetings over the coming months and will now begin development of an entirely new system. Development will be a consultative process, receiving input from both their in house service management implementation consultants, practical input from users and regular prototyping, JobLogic will continue to grow and improve its service management software.

Read the full story at (c) 2014 PRWEB.COM Newswire

[ Back To Telecom Signaling's Homepage ]

Featured Events

5G NA Signaling Day

November 14-16, 2016
Sheraton Dallas, Dallas, TX

Featured Webcasts

Securing The Signaling Interconnect: Oracle's Perspective On Recent Security Events

Today's telecommunications landscape is changing rapidly, and the "institution" of trust between networks that has been assumed over the decades is no longer relevant. We are now hearing of vulnerabilities in CSP interconnection points that have been known ...

Applications of Wi-Fi Calling

With all of the discussion about faster data access and richer content, it could be assumed that voice services no longer play an important role in the business model of the communications service provider. Join ReThink Technologies Research and Oracle Communications as we explore ...

Featured Whitepapers

Oracle Communications Diameter Signaling Router Main Differentiators

Diameter is the protocol used by network elements in LTE and 3G networks to enable and monetize services, such as voice, video and data. Diameter enables revenue-generating data services; including tiered data plans, loyalty programs, application specific QoS, content provider and Internet of Things (IoT) solutions ...

Multi-Layer Security Protection for Signaling Networks

The sanctity of mobile operators' networks and brands will depend greatly on their ability to deliver QoS guarantees to roaming and interconnect partners, while simultaneously protecting increasingly multimedia-savvy and socially connected ...

Featured Datasheets

Oracle Communications Diameter Signaling Router

Centralizing Diameter routing with cloud deployable Oracle Communications Diameter Signaling Router creates a secure signaling architecture that reduces the cost and complexity of the core network and enables elastic growth, interoperability and rapid introduction ...

Oracle Communications Mobile Security Gateway

The Oracle Communications Mobile Security Gateway is a high performance gateway that allows the Communications Service Provider (CSP) to cost effectively expand network coverage and increase capacity by incorporating Heterogeneous ...

Oracle Communications Evolved Communications Application Server

As service providers drive their networks toward an all-IP and virtualized state, they require the means to design and deliver compelling high definition voice, video and multimedia offers via Voice over LTE (VoLTE) and Voice over WiFi (VoWiFi) ...

Featured Infographic