Telecom Signaling Industry News

TMCNet:  Turkcell Global Bilgi Recognized as the

[June 17, 2014]

Turkcell Global Bilgi Recognized as the "Best of the Best" among Call Centers in Europe

ISTANBUL --(Business Wire)--

Turkcell's (News - Alert) (NYSE:TKC) (BIST:TCELL) fully-owned subsidiary Turkcell Global Bilgi, Turkey's leading customer relations management company, added a new award to its track record of international recognition. Turkcell Global Bilgi received two prestigious awards at European Call Centre & Customer Service Awards (ECCCSA) in Old Billingsgate, London: It was recognized as the "Best Large Contact Centre" and as the "Best of the Best" receiving the grand jury award for "Customer Service Centre Excellence Award".

Turkcell Global Bilgi competed with over 40 companies from 15 countries to win the "Best Large Contact Centre" award, the most competitive category of the organization which is known as the industry's gold standard. In a further evaluation among the winners of 20 ECCCSA categories, Turkcell Global Bilgi was deemed worthy of the grand jury award "Customer Service Centre Excellence Award". Turkcell Global Bilgi is the first Turkish company to be honored with this prestigious recognition which came as a result of the company's contribution to the industry and its constant effort to meet the highest standards in customer experience.

"Turkcell Global Bilgi has attained highest international standards in excellent customer service, which makes us one of the top players of the industry on an international scale. We follow the latest technology closely and support our customers with an innoative, fast and result-oriented service approach. Our main goal is to create an ideal working environment resulting in excellent customer experience. We believe that happy employees lead to effective customer service. ECCCSA recognition is a further proof of our success and accomplishments. We will continue to focus on serving our customers with the latest technology." said Turkcell Global Bilgi's CEO Bahadir Pekkan.

Turkcell Global Bilgi was founded as Turkcell's fully owned subsidiary in 1999. Today, it is Turkey's leading customer relations management company and ranks among the country's biggest 500 companies. With its 24 locations in Turkey and abroad, Turkcell Global Bilgi serves 70 million people in Turkey and a total of 10 million people in Ukraine, Russia and Germany. It has been recognized internationally for excellence, and recently received American Society for Training and Development's excellence award in the category of organizational learning and development.

ABOUT TURKCELL: Turkcell is the leading communications and technology company in Turkey, with 34.8 million subscribers as of March 31, 2014. Turkcell is a leading regional player with its approximately 70.1 million subscribers in nine countries as of March 31, 2014. It has become one of the first among the global operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using the Dual Carrier technology, and is continuously working to provide the latest technology to its customers. Turkcell Superonline (News - Alert), a wholly owned subsidiary of Turkcell, is the first telecom operator to offer households fiber broadband connection at speeds of up to 1,000 Mbps in Turkey. As of December 2013, Turkcell's population coverage is at 99.49% in 2G and 86.17% in 3G. Turkcell reported a TRY2.9 billion (US$1.3 billion) revenue with total assets of TRY21.5 billion (US$9.8 billion) as of March 31, 2014. It has been listed on the NYSE and the BIST since July 2000, and is the only NYSE-listed company in Turkey. Read more at

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