Telecom Signaling Industry News

TMCNet:  SSGC enhances customer service, workforce efficiency [Pakistan Press International]

[June 06, 2013]

SSGC enhances customer service, workforce efficiency [Pakistan Press International]

(Pakistan Press International Via Acquire Media NewsEdge) Sui Southern Gas Company (SSGC) has successfully deployed Oracle WebLogic Server as its application server platform for its Oracle-based financial and customer care and billing applications.

The new integrated system enables the utility company to enhance its customer services by allowing customers to access their gas accounts online and delivering 2,000 bills a day through the self-service Web portal. It also helps reduce the time to connect gas at a new customer's premises by 80 percent-from an average of 100 days to a new average of 20 days.

"Oracle WebLogic Server has changed the service experience of our 2.2 million customers by allowing them to access their gas bills online through the SSGC's web portal," said Irfan Zafar, Senior General Manager(IT), Sui Southern Gas Company Ltd. " "We tried a couple of application servers but only Oracle WebLogic Server could efficiently support our smart grid project. We have cut the time taken to deliver services to new customers by 80% and enabled them to access their gas bills in real time," said Kashif Qadeer, Deputy General Manager (IT), Sui Southern Gas Company Ltd.

SSGC transmits and distributes natural gas to 2.2 million customers in 1,200 towns and villages over a network of 37,000 kilometers. SSGC also builds and supplies gas meters and is conducting several smart grid pilot projects.

This deployment further saved the utility company an additional 60 percent of their previous processing time by enabling them to process 100,000 bills and 1.2 million transactions in 2 hours, at night, as compared to 5 hours previously.

(c) 2013 Pakistan Press International (PPI). All rights reserved. Provided by an company

[ Back To Telecom Signaling's Homepage ]

Featured Events

5G NA Signaling Day

November 14-16, 2016
Sheraton Dallas, Dallas, TX

Featured Webcasts

Securing The Signaling Interconnect: Oracle's Perspective On Recent Security Events

Today's telecommunications landscape is changing rapidly, and the "institution" of trust between networks that has been assumed over the decades is no longer relevant. We are now hearing of vulnerabilities in CSP interconnection points that have been known ...

Applications of Wi-Fi Calling

With all of the discussion about faster data access and richer content, it could be assumed that voice services no longer play an important role in the business model of the communications service provider. Join ReThink Technologies Research and Oracle Communications as we explore ...

Featured Whitepapers

Oracle Communications Diameter Signaling Router Main Differentiators

Diameter is the protocol used by network elements in LTE and 3G networks to enable and monetize services, such as voice, video and data. Diameter enables revenue-generating data services; including tiered data plans, loyalty programs, application specific QoS, content provider and Internet of Things (IoT) solutions ...

Multi-Layer Security Protection for Signaling Networks

The sanctity of mobile operators' networks and brands will depend greatly on their ability to deliver QoS guarantees to roaming and interconnect partners, while simultaneously protecting increasingly multimedia-savvy and socially connected ...

Featured Datasheets

Oracle Communications Diameter Signaling Router

Centralizing Diameter routing with cloud deployable Oracle Communications Diameter Signaling Router creates a secure signaling architecture that reduces the cost and complexity of the core network and enables elastic growth, interoperability and rapid introduction ...

Oracle Communications Mobile Security Gateway

The Oracle Communications Mobile Security Gateway is a high performance gateway that allows the Communications Service Provider (CSP) to cost effectively expand network coverage and increase capacity by incorporating Heterogeneous ...

Oracle Communications Evolved Communications Application Server

As service providers drive their networks toward an all-IP and virtualized state, they require the means to design and deliver compelling high definition voice, video and multimedia offers via Voice over LTE (VoLTE) and Voice over WiFi (VoWiFi) ...

Featured Infographic