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TMCNet:  Avatier: Help Desk Password Reset Software Is Critical Piece in Identity and Access Management System

[February 25, 2013]

Avatier: Help Desk Password Reset Software Is Critical Piece in Identity and Access Management System

Feb 25, 2013 (Close-Up Media via COMTEX) -- Avatier Corp., a provider of risk-driven identity management software, suggests help desk password reset software as part of an organization's overall identity and access management system is key to maximizing IT efficiency in "Help Desk Password Reset Software: 5 Ways Orgs Are Taking Care of Business." "Password resets and synchronizations comprise the lion's share of incoming help desk calls -- 30 percent, according to Gartner -- representing incredible inefficiencies in time and resources," said Nelson Cicchito, chairman and CEO, Avatier. "Automating these password reset processes helps IT become more efficient, as these tasks are removed from their to-do lists. The responsibility is instead shifted to the user, freeing IT to focus on other critical tasks in the organization." According to a release, organizations may relieve the password reset burden by ensuring help desk password reset software is a discrete yet integrated part of their overall password management system. As part of Avatier's Identity Management Software (AIMS) suite, Password Station, for example, is distinguished by two Avatier hallmarks -- self-service and automation -- which transfer manual password management tasks like resetting passwords from IT professionals to the user. With Password Station, users may reset their passwords at anytime and anywhere with a Web browser, voice recognition, desktop kiosk, RSA tokens, Smartcards or Avatier's automated phone system. As a result, users' reset issues are addressed promptly, and IT professionals are left to tackle other important tasks.

Automation is not only key in resets, but in help desk password reset ticketing as well. By automating this task, today's organizations can see just how many support hours they save and the value they derive from their software. Finally, automation figures in to containing risk. For example, automating corporate password policy enforcement through built-in software audit controls ensures exposure is limited. Additionally, automation allows you to lock down a computer application, enterprise system, remote access and facility access instantly based on failed login attempts and as an act of de-provisioning and termination.

Avatier software and services automate IT operations.

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