Telecom Signaling Industry News

TMCNet:  ASC and CA Cheuvreux Announce Successful Implementation of Global Recording Solution

[February 22, 2013]

ASC and CA Cheuvreux Announce Successful Implementation of Global Recording Solution

Feb 22, 2013 (M2 PRESSWIRE via COMTEX) -- ASC telecom AG (, a leading global provider of innovative solutions to record, analyze and evaluate communications, and Credit Agricole Cheuvreux (CA Cheuvreux), the leading independent European equity broker, today announced the successful implementation of a communications recording solution to handle diverse media in an Alcatel-Lucent communications environment. The system provides central management at CA Cheuvreux's Paris headquarters with 15 global subsidiaries.

ASC's MARATHON EVOLUTION for DR Link and EVOip for IP DR Link integrate and record TDM and IP phones, SIP and GSM devices, and trading turrets in a system with high business continuity and disaster recovery for all components and architecture. In a system compatible with Alcatel-Lucent's OmniPCX Enterprise Communication Server, ASC provides active and passive VoIP recording, including encrypted calls, for up to 280 concurrent channels per server.

Dr. Frank Schaffrath, CEO of ASC, said, "Our implementation for CA Cheuvreux represents an amazing example of our ability, in tandem with Alcatel-Lucent, to centralize communications recording for a diverse global organization, achieving increased efficiency and cost savings as a result. Even more important, the system's scalable and fail-safe architecture makes it ideal for financial institutions requiring both high business continuity and the ability to accommodate change." Schaffrath continued by listing additional capabilities of the CA Cheuvreux solution. A software-based system without any proprietary hardware, it provides recording control and retrieving information directly on the Alcatel-Lucent phone display. The capture of call index data such as phone numbers or call direction is enabled through CTI integration. And the solution is compatible with the Alcatel-Lucent DR (dedicated recording) link, a secure interface to support voice recording.

CA Cheuvreux's new system takes up less space on its trading floor, merges different recording systems and increases employee mobility. It allows adaptation to changing technical demands while simultaneously reducing telephone and videoconferencing costs.

About ASC ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC's solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.

ASC's software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.

ASC subsidiaries and sales offices in France, Germany, Japan, Singapore, Switzerland, United Arab Emirates, Great Britain and the United States as well as certified, powerful distribution partners realize ambitious customer projects all over the world. An export quota of more than 60 percent, together with its worldwide service network, makes ASC a powerful global player.

For more information, contact: ASC telecom AG o Seibelstrasse 2 - 4 o 63768 Hoesbach o Germany Contact: Katrin Henkel, PR & Communications Phone: +49 6021 5001-264 Fax: +49 6021 5001-310 E-mail: Internet: ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

[ Back To Telecom Signaling's Homepage ]

Featured Events

5G NA Signaling Day

November 14-16, 2016
Sheraton Dallas, Dallas, TX

Featured Webcasts

Securing The Signaling Interconnect: Oracle's Perspective On Recent Security Events

Today's telecommunications landscape is changing rapidly, and the "institution" of trust between networks that has been assumed over the decades is no longer relevant. We are now hearing of vulnerabilities in CSP interconnection points that have been known ...

Applications of Wi-Fi Calling

With all of the discussion about faster data access and richer content, it could be assumed that voice services no longer play an important role in the business model of the communications service provider. Join ReThink Technologies Research and Oracle Communications as we explore ...

Featured Whitepapers

Oracle Communications Diameter Signaling Router Main Differentiators

Diameter is the protocol used by network elements in LTE and 3G networks to enable and monetize services, such as voice, video and data. Diameter enables revenue-generating data services; including tiered data plans, loyalty programs, application specific QoS, content provider and Internet of Things (IoT) solutions ...

Multi-Layer Security Protection for Signaling Networks

The sanctity of mobile operators' networks and brands will depend greatly on their ability to deliver QoS guarantees to roaming and interconnect partners, while simultaneously protecting increasingly multimedia-savvy and socially connected ...

Featured Datasheets

Oracle Communications Diameter Signaling Router

Centralizing Diameter routing with cloud deployable Oracle Communications Diameter Signaling Router creates a secure signaling architecture that reduces the cost and complexity of the core network and enables elastic growth, interoperability and rapid introduction ...

Oracle Communications Mobile Security Gateway

The Oracle Communications Mobile Security Gateway is a high performance gateway that allows the Communications Service Provider (CSP) to cost effectively expand network coverage and increase capacity by incorporating Heterogeneous ...

Oracle Communications Evolved Communications Application Server

As service providers drive their networks toward an all-IP and virtualized state, they require the means to design and deliver compelling high definition voice, video and multimedia offers via Voice over LTE (VoLTE) and Voice over WiFi (VoWiFi) ...

Featured Infographic