|[February 19, 2013]
CommuniTake Releases New Multi-Channel Support Capabilities Designed to Power Holistic Care Approach
TEL AVIV, Israel --(Business Wire)--
CommuniTake today launched the industry's most advanced and complete
support platform leveraging unique remote access technology. The new
platform offers great potential as it is fundamentally changing the way
service providers can realize increased support productivity and reduced
costs by using multi-channel care approach. New key features of the
CommuniTake solution include:
Device Repair solution for real time device diagnostics followed by
remote activation of resolution scripts, for simplified support
without complete device takeover.
Comprehensive remote support for iOS devices, including remote screen
capture sharing, clientless remote configuration via profiles
management, textual guidance scripts, diagnostics, chat and more.
Full remote device control capabilities and semantic knowledge search,
integrated in a robust enterprise mobility management solution.
Support of next generation mobility devices such as car terminals,
set-top boxes and Interactive TVs.
New, intuitive scripts engine for generating interactiv flows
encompassing textual guidance, on-device navigation and one-click
applications installation, which can be deployed across multiple
Active Care framework for aggregating device diagnostics into a
central database for generating actionable insights and allowing
proactive care policies.
These solutions augment the already established components including (1)
On-Device Repair application that provides constant real-time device
testing and auto repair, (2) smart enterprise mobility management
platform and (3) complete remote control over mobile devices, including
Android (News - Alert) devices, with no on-device prerequisites.
"We listened to our customers and focused on delivering features like
self-service and automated resolution flows to help them be better at
managing their support challenges," said Ronen Sasson, CommuniTake CEO.
"One important goal for us over this year is the need to deliver service
providers with new ways to address the emerging support liabilities. It
is about centralized diagnostics and resolution tools for easier
monitoring of the user experience. The value lays in the combination of
solutions so no matter the channel, the support practices will always be
the most competent and cost-effective without compromising on service
security and quality."
About CommuniTake Technologies
CommuniTake is recognized as a front-runner in remote access and remote
control technology for mobile devices. It established an industry first
by combining advanced enterprise mobility solutions with a full remote
support stack. CommuniTake introduces operators to (1) a cost cutting
support solution waterfall encompassing preventive care via on-device
and portal self-troubleshooting, assisted care via community support and
efficient care via contact center remote support and (2) new revenue
generating VAS opportunities based on white label enterprise mobility
management solutions, premium support and mobile data recovery.
The CommuniTake products have been implemented at leading service
providers and global corporations.
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