Telecom Signaling Industry News

TMCNet:  Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions Now Available to View

[February 05, 2013]

Twilio Webinar on Reshaping the Contact Center for a New Era of Customer Interactions Now Available to View

SAN FRANCISCO, Feb. 5, 2013 /PRNewswire via COMTEX/ -- Twilio, the leader in cloud-based communications, today announced the availability of a Webinar entitled Reshaping the Contact Center for a New Era of Customer Interactions. The Webinar is hosted by Twilio's Chief Marketing Officer Lynda Smith, and features Principal Analyst at Forrester Research Art Shoeller. The two discuss companies such as Hulu, Home Depot and Wix, each of whom are leading the way with their respective customer focused, cloud powered call centers. The Webinar is available at: (Logo: With contact centers facing increasing requirements for agility, flexibility and cost reduction--along with an increasingly sophisticated customer--the time to consider moving to the cloud is now. But the decision should be made via careful analysis of requirements, not hype.

Smith and Schoeller examine the trends in the call center space, review case studies from Hulu, Home Depot and Wix and suggest some best practices so that attendees can duplicate these successes.

View the Webinar here About TwilioTwilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information go to

SOURCE Twilio NewsItemId=SF55185&Transmission_Id=201302051920PR_NEWS_USPR_____SF55185&DateId=20130205

[ Back To Telecom Signaling's Homepage ]

Featured Events

5G NA Signaling Day

November 14-16, 2016
Sheraton Dallas, Dallas, TX

Featured Webcasts

Securing The Signaling Interconnect: Oracle's Perspective On Recent Security Events

Today's telecommunications landscape is changing rapidly, and the "institution" of trust between networks that has been assumed over the decades is no longer relevant. We are now hearing of vulnerabilities in CSP interconnection points that have been known ...

Applications of Wi-Fi Calling

With all of the discussion about faster data access and richer content, it could be assumed that voice services no longer play an important role in the business model of the communications service provider. Join ReThink Technologies Research and Oracle Communications as we explore ...

Featured Whitepapers

Oracle Communications Diameter Signaling Router Main Differentiators

Diameter is the protocol used by network elements in LTE and 3G networks to enable and monetize services, such as voice, video and data. Diameter enables revenue-generating data services; including tiered data plans, loyalty programs, application specific QoS, content provider and Internet of Things (IoT) solutions ...

Multi-Layer Security Protection for Signaling Networks

The sanctity of mobile operators' networks and brands will depend greatly on their ability to deliver QoS guarantees to roaming and interconnect partners, while simultaneously protecting increasingly multimedia-savvy and socially connected ...

Featured Datasheets

Oracle Communications Diameter Signaling Router

Centralizing Diameter routing with cloud deployable Oracle Communications Diameter Signaling Router creates a secure signaling architecture that reduces the cost and complexity of the core network and enables elastic growth, interoperability and rapid introduction ...

Oracle Communications Mobile Security Gateway

The Oracle Communications Mobile Security Gateway is a high performance gateway that allows the Communications Service Provider (CSP) to cost effectively expand network coverage and increase capacity by incorporating Heterogeneous ...

Oracle Communications Evolved Communications Application Server

As service providers drive their networks toward an all-IP and virtualized state, they require the means to design and deliver compelling high definition voice, video and multimedia offers via Voice over LTE (VoLTE) and Voice over WiFi (VoWiFi) ...

Featured Infographic