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TMCNet:  Zoho Updates CRM

[January 11, 2013]

Zoho Updates CRM

Jan 11, 2013 (Close-Up Media via COMTEX) -- Zoho announced an update to Zoho CRM, the company's online customer relationship management software.

"2012 has been a great year for Zoho CRM with a complete revamp of the user interface, new mobile apps, social integrations and many more powerful features," said Raju Vegesna, Zoho evangelist, in a release. "Now, we're beginning 2013 with major enhancements to productivity and mobility for our Zoho CRM users. Document Library, MailMagnet and Location Awareness in Mobile allow sales people to focus on customers and closing deals instead of keeping track of emails and documents. These enhancements are unique to Zoho, thanks to the broad business, productivity and collaboration application portfolio." According to a release, enhancements include: -Document Library - The new Documents module is a built-in document library that creates a secure, central repository within Zoho CRM, ensuring that all users have access to the latest versions of sales-related collateral. Users can create folders and share them with select users and groups according to role-based security. The Documents module allows users to upload and create files in multiple formats. Users can email documents, such as proposals and collateral, to customers directly from the document library. Built-in integration with the Zoho Office suite allows users to view and edit documents within the browser. This new feature comes with 250MB of free storage per user for all Zoho CRM Professional Edition users. Enterprise users get 500MB of free storage per user.

-MailMagnet - MailMagnet helps sales people reduce their email clutter and lets them focus on emails that matter - emails from customers and prospects. It intelligently scans users' mailboxes and displays only emails from prospects and customers that are relevant inside CRM. Users can reply to emails, add follow-up tasks and write important notes from the MailMagnet panel. A notification is displayed on-screen when a new email arrives from someone listed in the user's Zoho CRM Contacts or Leads module. MailMagnet works with Zoho Mail, Gmail, Google Apps, Microsoft Exchange and other email services.

-Location Awareness in Mobile - Location Awareness has been added to Zoho CRM iPhone, iPad and Android mobile apps. This new feature lets field sales people instantly view customers and prospects near their current location and display them on a map. This feature is handy for users on the go who want to find customers or prospects near their current location, view their contact information and call them for a possible meeting. Users can access this feature in the Leads and Contacts modules in Zoho CRM mobile apps.

The Document Library, along with free storage, is available immediately for all Zoho CRM paid users. MailMagnet for Zoho CRM is available immediately for free for existing users with the Mail add-on enabled. Zoho CRM Mobile update with Location Awareness is available for free for users of the Zoho CRM Mobile Edition.

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