Telecom Signaling Industry News

TMCNet:  NHS Greater Glasgow and Clyde Selects Red Box

[December 04, 2012]

NHS Greater Glasgow and Clyde Selects Red Box

Dec 04, 2012 (M2 PRESSWIRE via COMTEX) -- NHS Greater Glasgow and Clyde, the largest health board in the UK, has chosen Red Box Recorders for the provision of a voice recording solutions. The software solution will be installed across three contact centres that are used for patient appointment scheduling and the Staff Bank, which provides temporary staffing cover for nursing, healthcare and administrative requirements.

Red Box has teamed up with Provista IP Communications to implement the solution following the decision by NHS Greater Glasgow and Clyde to adopt voice recording for the first time. The system will enable it to monitor and record all calls that take place within the contact centres to support staff coaching and training, as well as help manage complaints with effective dispute resolution.

A voice recorder will be installed at each of the contact centres that integrates seamlessly with the NHS Greater Glasgow and Clydes Cisco IP telephony infrastructure. It will operate alongside Cisco CallManager and Cisco Call Centre systems to provide a simple-to-use and flexible call recording solution.

Karen McSweeney at NHS Greater Glasgow and Clyde commented: The voice recording solution from Red Box is a proven solution the integrates effectively with our IP telephony system to meet our precise business and operational needs. As a result, it will help us enhance our training, dispute resolution, user experience and quality assurance moving forward.

Lee Jones, COO of Red Box Recorders said: Working closely with our partners such as Provista we are able to develop simple, easy-to-use and cost effective voice recording solutions. We are committed to creating leading edge recording technology to provide the highest levels of functionality and support unified communications strategies.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

[ Back To Telecom Signaling's Homepage ]

Featured Events

5G NA Signaling Day

November 14-16, 2016
Sheraton Dallas, Dallas, TX

Featured Webcasts

Securing The Signaling Interconnect: Oracle's Perspective On Recent Security Events

Today's telecommunications landscape is changing rapidly, and the "institution" of trust between networks that has been assumed over the decades is no longer relevant. We are now hearing of vulnerabilities in CSP interconnection points that have been known ...

Applications of Wi-Fi Calling

With all of the discussion about faster data access and richer content, it could be assumed that voice services no longer play an important role in the business model of the communications service provider. Join ReThink Technologies Research and Oracle Communications as we explore ...

Featured Whitepapers

Oracle Communications Diameter Signaling Router Main Differentiators

Diameter is the protocol used by network elements in LTE and 3G networks to enable and monetize services, such as voice, video and data. Diameter enables revenue-generating data services; including tiered data plans, loyalty programs, application specific QoS, content provider and Internet of Things (IoT) solutions ...

Multi-Layer Security Protection for Signaling Networks

The sanctity of mobile operators' networks and brands will depend greatly on their ability to deliver QoS guarantees to roaming and interconnect partners, while simultaneously protecting increasingly multimedia-savvy and socially connected ...

Featured Datasheets

Oracle Communications Diameter Signaling Router

Centralizing Diameter routing with cloud deployable Oracle Communications Diameter Signaling Router creates a secure signaling architecture that reduces the cost and complexity of the core network and enables elastic growth, interoperability and rapid introduction ...

Oracle Communications Mobile Security Gateway

The Oracle Communications Mobile Security Gateway is a high performance gateway that allows the Communications Service Provider (CSP) to cost effectively expand network coverage and increase capacity by incorporating Heterogeneous ...

Oracle Communications Evolved Communications Application Server

As service providers drive their networks toward an all-IP and virtualized state, they require the means to design and deliver compelling high definition voice, video and multimedia offers via Voice over LTE (VoLTE) and Voice over WiFi (VoWiFi) ...

Featured Infographic