Telecom Signaling Industry News

[January 25, 2006]

Telindus to standardize CRM on Amdocs platform

(Israel Business Arena Via Thomson Dialog NewsEdge)Information and communications technologies (ICT) Telindus Group NV (Euronext Brussels: TEL) today announced that it has signed a five- year contract with Amdocs (NYSE: DOX) to standardize its global customer help desk on Amdocs customer relations managment (CRM) software. No value was disclosed.

Under this contract, Telindus has already deployed Amdocs CRM in five out of the 14 countries in which it operates: Belgium, France, the Netherlands, Spain and the UK.

Amdocs CRM is replacing Telindus's several disparate CRM support systems with a unified, state-of-the-art platform for a single view of the customer. Standardizing on Amdocs CRM enables Telindus to adopt nformation technology infrastructure library (ITIL) best practices.

"After a thorough evaluation process, we found Amdocs CRM to be the best the industry has to offer. Addressing 85% of our requirements with out-of-the-box functionality -- a very high percentage in the industry -- we completed the Belgium deployment in less than six weeks with the assistance of Ideal System, an experienced CRM system integrator," said Telindus ICT application services manager Daniel Cauwenberghs.

Amdocs chief marketing officer Michael Matthews said, "Providing IT services to enterprise customers is a great source of alternative revenue for telecoms. Belgacom's acquisition of Telindus is the latest example of a telco building strength in ICT."

Telindus achieved a turnover of ?532 million in 2004, 35% from network services and 65% from network products, and is aiming at a 50:50 ratio by 2006. With an international team of 2,600 employees, Telindus is present in 14 countries in Western Europe, Hungary, Israel, China and Thailand.

Published by Globes [online], Israel business news - - on Wednesday, January 25, 2006

[ Back To Telecom Signaling's Homepage ]

Featured Events

5G NA Signaling Day

November 14-16, 2016
Sheraton Dallas, Dallas, TX

Featured Webcasts

Securing The Signaling Interconnect: Oracle's Perspective On Recent Security Events

Today's telecommunications landscape is changing rapidly, and the "institution" of trust between networks that has been assumed over the decades is no longer relevant. We are now hearing of vulnerabilities in CSP interconnection points that have been known ...

Applications of Wi-Fi Calling

With all of the discussion about faster data access and richer content, it could be assumed that voice services no longer play an important role in the business model of the communications service provider. Join ReThink Technologies Research and Oracle Communications as we explore ...

Featured Whitepapers

Oracle Communications Diameter Signaling Router Main Differentiators

Diameter is the protocol used by network elements in LTE and 3G networks to enable and monetize services, such as voice, video and data. Diameter enables revenue-generating data services; including tiered data plans, loyalty programs, application specific QoS, content provider and Internet of Things (IoT) solutions ...

Multi-Layer Security Protection for Signaling Networks

The sanctity of mobile operators' networks and brands will depend greatly on their ability to deliver QoS guarantees to roaming and interconnect partners, while simultaneously protecting increasingly multimedia-savvy and socially connected ...

Featured Datasheets

Oracle Communications Diameter Signaling Router

Centralizing Diameter routing with cloud deployable Oracle Communications Diameter Signaling Router creates a secure signaling architecture that reduces the cost and complexity of the core network and enables elastic growth, interoperability and rapid introduction ...

Oracle Communications Mobile Security Gateway

The Oracle Communications Mobile Security Gateway is a high performance gateway that allows the Communications Service Provider (CSP) to cost effectively expand network coverage and increase capacity by incorporating Heterogeneous ...

Oracle Communications Evolved Communications Application Server

As service providers drive their networks toward an all-IP and virtualized state, they require the means to design and deliver compelling high definition voice, video and multimedia offers via Voice over LTE (VoLTE) and Voice over WiFi (VoWiFi) ...

Featured Infographic